Return & Refund

Last Updated: 28th March,2026

At Accentus, we want you to shop with confidence. If you are not fully satisfied with your purchase, we’re here to help with a fair and simple return and refund process.

1. Return Eligibility Criteria

To be eligible for a return:

The item must be unused, unworn, and in its original condition
The item must be returned in its original packaging
Proof of purchase (order ID or receipt) is required

We reserve the right to reject returns that do not meet these conditions.

2. Return Timeframe

Returns must be requested within 10 Days of receiving your order
Any requests made after this period may not be accepted

3. Refund Process and Timing

Once we receive and inspect the returned item, we will notify you of the approval or rejection
If approved, your refund will be processed within 48 Hours
Refunds will be issued to the original payment method

Please note: It may take additional time for your bank or payment provider to process the refund.

4. Exchange Options

We offer exchanges for defective, damaged, or incorrect items
Exchanges are subject to product availability
If the requested item is unavailable, a refund may be issued instead

5. Damaged or Defective Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery
Share clear photos and order details at connect.accentus@gmail.com
We will arrange a replacement or refund at no additional cost

6. Non-Returnable Items

The following items are not eligible for return:

Perishable goods
Personalized or custom-made products
Intimate or hygiene-related items
Gift cards or downloadable products

7. Return Shipping Costs

Customers are responsible for return shipping costs unless the item is defective or incorrect
Original shipping charges (if any) are non-refundable
We recommend using a trackable shipping method for returns