Shipping policy

Shipping Policy

Last Updated: 28th March, 2026

Thank you for shopping with us. This Shipping Policy outlines how we handle shipping, delivery, and related concerns to ensure a smooth experience for you.

1. Shipping Methods

We offer the following shipping options:

  • Standard Shipping

  • Express Shipping

Shipping methods may vary depending on your location and availability of courier partners.

2. Order Processing Time

  • All orders are processed within same business day. In case of the being holiday, it will be processed next business day.

  • Orders are not processed or shipped on weekends or public holidays.

  • In case of high order volumes, processing may be slightly delayed.

3. Delivery Timeframes

  • Estimated delivery time is between 5-7 BUSINESS DAYS.

  • Delivery timelines may vary based on your location, shipping method, and external factors.

  • Remote areas may require additional time.

4. Shipping Costs

  • Shipping charges are calculated at checkout and displayed before payment.

  • Standard shipping cost: [as shown at order Checkout]

  • Free shipping may be offered on selected orders or promotions.

5. Tracking Information

  • Once your order is shipped, you will receive a tracking number via email or SMS.

  • You can use this tracking number to monitor your delivery status in real-time.

6. Delivery Issues and Delays

  • While we strive for timely delivery, delays may occur due to:

    • Weather conditions

    • Courier service disruptions

    • Unforeseen logistical issues

  • If your order is delayed beyond the estimated timeframe, please contact us at connect.accentus@gmail.com.

  • In case of incorrect shipping details provided by the customer, delays or additional charges may occur.

7. Lost or Damaged Shipments

  • If your order is lost or arrives damaged, please notify us within 48 hours of delivery.

  • We will investigate the issue and provide a suitable resolution, including replacement or refund where applicable.

8. International Shipping (If Applicable)

  • We may offer international shipping to selected countries.

  • Delivery timeframes for international orders vary by destination.

  • Customers are responsible for any customs duties, taxes, or import charges applicable in their country.

  • We are not responsible for delays caused by customs clearance processes.

9. Contact Information

If you have any questions about shipping, please contact us:

  • Email: connect.accentus@gmail.com

We appreciate your trust in us and are committed to delivering your orders as quickly and safely as possible.