Shipping Policy

Last Updated: 28th March, 2026

Thank you for shopping with us. This Shipping Policy outlines how we handle shipping, delivery, and related concerns to ensure a smooth experience for you.

1. Shipping Methods

We offer the following shipping options:

Standard Shipping
Express Shipping

Shipping methods may vary depending on your location and availability of courier partners.

2. Order Processing Time

All orders are processed within same business day. In case of the being holiday, it will be processed next business day.
Orders are not processed or shipped on weekends or public holidays.
In case of high order volumes, processing may be slightly delayed.

3. Delivery Timeframes

Estimated delivery time is between 5-7 BUSINESS DAYS.
Delivery timelines may vary based on your location, shipping method, and external factors.
Remote areas may require additional time.

4. Shipping Costs

Shipping charges are calculated at checkout and displayed before payment.
Standard shipping cost: [as shown at order Checkout]
Free shipping may be offered on selected orders or promotions.

5. Tracking Information

Once your order is shipped, you will receive a tracking number via email or SMS.
You can use this tracking number to monitor your delivery status in real-time.

6. Delivery Issues and Delays

While we strive for timely delivery, delays may occur due to:
- Weather conditions
- Courier service disruptions
- Unforeseen logistical issues
If your order is delayed beyond the estimated timeframe, please contact us at connect.accentus@gmail.com.
In case of incorrect shipping details provided by the customer, delays or additional charges may occur.

7. Lost or Damaged Shipments

If your order is lost or arrives damaged, please notify us within 48 hours of delivery.
We will investigate the issue and provide a suitable resolution, including replacement or refund where applicable.

8. International Shipping (If Applicable)

We may offer international shipping to selected countries.
Delivery timeframes for international orders vary by destination.
Customers are responsible for any customs duties, taxes, or import charges applicable in their country.
We are not responsible for delays caused by customs clearance processes.